How We Manage Your Online Reviews
Email - Drip Campaign
We use a templated email campaign sent to all current customers asking and remind them to complete a review.
We decide ahead of time what review sites we would like to send them to (ie...Facebook, Google, Yelp, YP.com, etc.)
Initial Request - Sent Immediately or the Following Day
Follow Up Request - Sent in 3 Days
Final Reminder - Sent in 7 Days
Customer database management
Opt-In Form
This is a customizable Opt-In Form that can be presented to customers - online or on-location.
This customer-facing opt-in form will allow you to initiate onine reviews.
Invite Form
This Form will allow you or your staff to add recipients for email and text campaigns.
This "shared invite form" is a simple password-protected page for adding recipients one-by-one...or in bulk.
Review Management Tools
Review Dashboard
These tools allow you to manage you online reviews and customer feedback.
You get a broad view of your online reputation, as well as the abililty to embed a live stream of your online reviews into your website.
Negative Feedback
If a customer has had a neutral or negative experience w/ your company, they are encouraged to fill out a feedback form rather than leave an online review.
Review Stream
This tool allows you to embed a "Review Stream" on your website.
For an example, go to: scottmckellam.com/reviews/
Reporting
You will a broad view of your online reputation on the Review Dashboard - as well as a monthly report that .
You get a broad view of your online reputation, as well as the abililty to embed a live stream of your online reviews into your website.
Reputation - Broad View
Monthly Report
It is our MISSION to help Small Businesses create a visually stunning web presence that increases brand recognition. Our Northern Virginia SEO Company uses digital media marketing strategies, including PPC, Google AdWords, Reputation Managment, Customer Review Management, and Social Media Marketing to generate increased website traffic, outrank the competition, increase online sales and improve customer conversions. We provide honest assessments and trustworthy feedback. We work hard to provide fair pricing and create lasting business relationships.
